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- What is the "Guaranteed
Lowest Price"?
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Platinum Records provides the lowest price anywhere.
If you should find a lower price from another factory
authorized U.S. dealer and they have the identical product
in stock, we will beat the price GUARANTEED!! This guarantee
does not apply to clearance, red tag, discontinued items,
closeouts, liquidations or special order items. Offer
not valid for auction or member-only web sites, used
or refurbished items.
Please note that Platinum Records is an authorized
dealer of all Manufacturers that we carry. All products
purchased from Platinum Records carry a full manufacturers
warranty. Purchase from an unauthorized dealer will
void your warranty.
- We cannot beat competing offers on USED gear.
- We cannot beat competing offers from UNAUTHORIZED dealers.
- We cannot beat competing offers on items that are out
of stock from the competitor's store.
- We cannot beat competing offers from classified ads
or auctions (open or closed), regardless of whether the
merchandise is new or used.
- We cannot beat competing offers on discontinued items,
closeouts, demos, or items out of the box (even from authorized
dealers).
- We cannot beat competing offers mentioned to you only
verbally, whether in person or on the phone.
- We cannot beat competing offers on items that do not
have an advertised price (in-store sign or price tag on
a web site or magazine).
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Have you seen a lower price somewhere else? Let
us know. We will beat it - Guaranteed!!
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- What is an "authorized"
and "unauthorized" dealer?
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Manufacturer Authorized Dealers are unable to electronically
publish prices lower than the current manufacturer approved
price. You might sometimes find other sellers listing
brand new item below our price. This is because they
are either not authorized dealers, or dealers violating
Dealer Agreements. At certain point their dealership
will either be suspended or terminated. If you buy products
from these sellers, your warranty may be voided and
you may lose your investment. Keep in mind that over
10% of products sold require repair service or product
support during their warranty period. Buy from authorized
dealer to keep the value of your investment.
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- Is my item covered under warranty?
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All of our items, unless otherwise indicated, are brand-new
with a manufacturer warranty. Should the product malfunction
within a stipulated amount of time after the purchase,
the manufacturer will typically provide you with a replacement,
repair, or refund. Such warranties usually do not cover
"acts of God", owner abuse, malicious destruction,
commercial use, or anything, for that matter, outside
of a mechanical failure incurred with normal personal
usage. Most warranties exclude parts that normally wear
out, and supplies that must be periodically replaced
as they are normally used up (e.g., record needles/stylii
and crossfaders).
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If your item malfunctions while under warranty, contact
the manufacturer with your serial number, receipt, or
invoice handy, and the customer service/support representatives
will assist you in repairing or replacing your product.
A list of phone numbers for the manufacturers we carry
can be found here.
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- What does "b-stock" mean?
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B-stock items are significantly discounted products
that have been used at trade shows, as display models,
or are "open-box" and cannot be listed as
new. Our b-stock items are barely used and have been
tested by the manufacturer to verify they are in perfect
working condition. Some b-stock items include the full
manufacturer warranty; contact us before purchasing
if you are concerned. B-stock items are sold as-is and
are NON-RETURNABLE and NON-REFUNDABLE.
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- What does "discontinued"
mean?
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Discontinued items are no longer produced by the manufacturer
and are permanently out-of-stock. Discontinued items
listed on the Platinum Records web site are for reference
only, and are not indicative of supply.
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- What are the differences between "out-of-stock",
"back-order", and "pre-order"?
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Out-of-stock items are products that are
currently sold out and awaiting re-order. We make every
effort to keep our most popular items in stock, but
various factors can sometimes make for exceptional delays
between stockings -- either because the manufacturer
costs are too high, the shipping is too expensive, or
we are awaiting fulfillment on a back order for another
item.
When an item is on back order, we have sent
an order for a product to the manufacturer but are waiting
for them to either build or ship the unit. Sometimes
an item is so popular the manufacturer cannot keep up
with demand, and back orders all dealers for an extended
period of time, usually until they have enough product
to fulfill all of the orders placed by all of the dealers
throughout the country, or even the world. When that
happens we recommend customers who have purchased the
item and are awaiting shipment do not cancel their order
and look elsewhere, as doing so relinquishes their place
in our line, only to be sent to the back of someone
else's -- making the wait exponentially longer.
Sometimes we anticipate an item is going to sell out
quickly, and recommend customers pre-order
the item. A pre-order is an order for an item that has
not been released. Pre-orders guarantee the buyer a
unit right off the factory line, and often before anyone
else gets one. Oftentimes the initial release date for
an item is an estimate -- and just as often it is pushed
back, by anywhere from a few weeks to a few months.
This is so the manufacturer can work out any bugs or
issues before the item is released. While it may be
frustrating to have a pre-order pushed back, such delays
mean you will be happier with the final product the
first time you buy it. If you need an item soon, call
one of our professionals and we will help you find an
alternate item that fits your needs by the time you
need it.
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- What are the payment methods for
domestic orders?
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Credit Cards:
We gladly accept verified Visa, Master Card, Discover
and American Express* from U.S. and Canadian Customers**.
We cannot accept international Master Card, American
Express, or Discover. (only if you pay with international
PayPal)
*AMEX cardholders please provide CID during checkout.
**We will only ship to confirmed addresses/secondary
shipping addresses listed on your credit card. WE CANNOT
SHIP TO UNVERIFIED ADDRESSES.
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Checks and Money Orders:
Sorry, we do not accept personal checks for online or
mail orders. All money order or cashier's checks must
be made in secured US Funds. We wait for all money orders
and cashier's checks to clear before shipping. Please
allow 14 days or more for clearance before shipping.
Please use the Money Order option during checkout.
Send all mailed payments to the address below. Include
your full name, shipping address, the item(s) you are
ordering, your preferred shipping method, and the total
cost.
Please send all money order and check payments to:
Platinum Records
104 SW 2nd AVE
Portland, OR 97204
USA
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Western Union:
You can quickly and easily wire us your payment by visiting
any one of 17,000 Western Union offices worldwide. Your
order will ship the same day when we receive the transfer
by 1 PM (Pacific Standard Time). Please use the Money
Order option during checkout. Please email the MTCN,
order ID, and your name and full shipping address when
you have completed order.
To find a Western Union location nearest please visit
http://www.westernunion.com/index_consumer.asp
PayPal:
WE NOW ACCEPT INTERNATIONAL PayPal including
Canada and the U.S.
We will only accept PayPal payments from verified PayPal
users with a confirmed shipping address. Check with
PayPal to make sure your address is confirmed.
Please send all PayPal payments to scott@platinum-records.com
while logged into PayPal, or choose the PayPal option
during checkout.
Purchase Orders:
Purchase orders from larger business, institutional,
and government customers are accepted on an approved
basis. Orders can be placed by phone providing a confirming
fax or mailed copy of the purchase order is received.
Minimum $250 for first time Purchase Orders. For more
information about submitting Purchase Orders please
contact us at info@platinum-records.com
or call us toll-free at 1.877.335.6255.
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- Do you offer lay-a-way?
Our lay-a-way program requires a down payment of 25% of
the total cost of the item, including shipping, and any
type of payment every month thereafter. Products are shipped
when full payment is received.
To place an order please call our store toll free at
1.877.335.6255.
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- Do you offer financing?
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We offer financing through American
General Financial Services for in-store purchases
at our Portland location only. Interested parties need
to bring photo ID and a Social Security number, and
fill out the necessary paperwork on the spot. Financing
requires credit check and approval. Payment plans include:
- Same as Cash/Minimum Payment Required
- Deferred Payment/Deferred Finance Charges
- Same as Cash/Deferred payment
- Deferred Finance Charges
- Same as Cash/Fixed Payments
- Reduced Annual Percentage Rate
- Deferred Payment
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Financed orders incur a 21.99% interest fee due according
to the terms and conditions of your payment plan. For
more information contact the Portland location at 503.222.9166.
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- What is your free shipping policy?
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We offer FREE SHIPPING only on certain products shipped
within the USA via UPS Ground ONLY. In order to qualify
for FREE SHIPPING the purchase total must be over $299,
the product must NOT be Oversized (over 60lbs). Technics
turntables do not qualify. Certain items, like amplifiers,
are almost always too heavy to qualify; others, like
coffins, amp racks, or monitors, are too oversize --
call or email for details. Multiple items that would
otherwise qualify cannot be shipped free if their combined
weight exceeds 60 pounds.
Also, Discounted items are voided from FREE SHIPPING
and any free items that may be included
- Free shipping is provided for online orders only.
- Product total must exceed $299.00.
- Free shipping is limited to the continental U.S.
- You must select UPS GROUND SHIPPING for your order.
- Excludes oversized, heavy, "truck-only" items,
and orders with a combined weight over 60lbs.
- Oversized or overweight items could be charged additional
shipping per item.
- Not valid with other special offers.
- Only applies to certain products.
- Excludes Direct Drive Turntables (Technics 1200,
Vestax PDX, Numark TTX, etc), Amps, PA Speakers and Coffins.
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Free shipping is up to our discretion, and we reserve
the right to end the free shipping offer at any time.
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- Can you ship to my secondary address?
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We can only ship to an address that is confirmed with
your card issuing bank. If you would like an order shipped
to a secondary address, call your card issuer and have
them add that address as a secondary address or as a
“note”. We will call the bank to confirm
this address has been added and proceed to ship. Few
banks won't allow a secondary address; therefore, we
must shipped to the verified Billing Address.
This is our authentication process which protects us
and more important protects the customer from credit
card fraudulent activity.
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- What is a verified/confirmed address?
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Domestic customers
When a card is verified, the cardholder has enrolled
their account in an automatic authentication program.
This means the card issuer has authenticated and insured
the card, the cardholder, and the cardholder's address
prior to the checkout process, so both the cardholder
and the merchant are protected from fraudulent activity.
When a card is not verified, we must call the bank
and confirm the cardholder's contact information. Sometimes,
for security reasons, the card issuer will not verify
an account without confirmation from the cardholder.
We may have to phone you while the bank is on the line
and have you okay the verification process. It may seem
like a hassle, but is for your protection!
International customers
US authentication programs usually verify international
Visa cards. Other international cards, including MasterCard,
Discover, and American Express, are not verified. We
do not have the ability to contact these card issuers,
and we will automatically refund any international orders
placed with these cards. We apologize for the inconvenience
and will be happy to assist you in finding an alternative
method of payment.
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- What are the shipment options
for domestic orders?
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Shipping outside of the Continental US is usually through
the United States Postal Service (Express Mail®
International and Priority Mail® International).
Rates vary based on your exact location, package weight,
size, and insurance coverage. An approximate shipping
rate can be calculated by our web site, but this rate
is subject to change. Heavier items may need to be shipped
via truck freight. These items and multiple-box orders
may increase shipping charges.
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Most orders are processed and shipped the same day
you order. In some cases your order may take up to 48
hours to process and ship.
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- My item hasn't arrived yet. What
is going on?
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99% of our domestic orders are shipped via UPS, and
of those, most are sent UPS ground. UPS ground is guaranteed
within 6 business days, barring inclement weather and
other unforeseen causes, and not does include holidays
or weekends.
UPS’s tracking service frequently updates the
status of a package, and will list any delays or conditions
that can extend the shipping period. These updates can
be accessed with your UPS tracking number. When we ship
a package we email the customer this tracking number;
if you have not received this email, check your mailbox’s
spam folder or bulk account. If you don’t find
it there, you can login to your account and track the
status of your order via our web page. If that doesn’t
work, you can call us and we will find your tracking
number for you.
If you have been tracking your package, see it has
been delivered, but don’t actually have it in
your possession, it may be hidden. Drivers will sometimes
tuck a package under a bush or behind the porch in effort
to keep others from finding and taking your package.
Take a good look around and you should be able to find
it.
If you still don’t find it, give us a call and
we will assist you in opening an investigation or filing
a claim.
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- INTERNATIONAL PAYMENT
What are the payment methods for international orders?
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WE DO NOT ACCEPT International Credit Cards (This
includes CANADA)
If you don't have a PayPal account WE WILL ACCEPT Money
Orders such as:
WESTERN UNION
You can quickly and easily wire us your payment by visiting
any one of 17,000 Western Union offices worldwide. Your
order will ship the same day when we receive the transfer
by 1 PM (Pacific Standard Time). Please use the Money
Order option during checkout. Please email the MTCN,
order ID, and your name and full shipping address when
you have completed order. To find a Western Union location
nearest please visit http://www.westernunion.com/index_consumer.asp
SEND WESTERN UNION TO:
Scott Mcquain
104 SW 2nd Ave
Portland, OR 97204
USA
CASHIERS CHECK
(May take up to 6 weeks to clear our bank)
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Send payment to:
Platinum Records
104 SW 2nd AVE
Portland, OR 97204
USA
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Please include the item number, preferred shipping
option, and your name and full shipping address with
payment.
- INTERNATIONAL SHIPPING
- Shipping methods for international items include UPS
Express Saver (1-6 days, trackable), USPS Express Mail®
International (3 - 5 Days , trackable) and USPS Priority
Mail® International (6 - 10 Days, not trackable).
We do not ship FedEx. Overweight items are shipped freight.
Insurance varies per country; e-mail
for more information.
Shipping costs are based on your exact location, the value,
weight and dimensions of the product, and the actual shipping
time. For an exact shipping quote e-mail
us with your full shipping address and your desired shipping
timeframe
How much are import taxes or duties fees? How can I get
around them?-
Platinum Records cannot predict or be held responsible
for any import taxes placed on items by Customs house
when items are imported. For insurance purposes we must
list the full value of an item when it is shipped, and
cannot list an item as "gift”. We
do this to protect you and your purchase.
- My item hasn’t arrived
yet. What is going on?
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We ship Canadian orders via UPS Standard to Canada,
which usually takes 6-10 days to arrive. Shipping methods
for international items include USPS Express Mail®
International (3 – 5 days) and USPS Priority Mail®
International (6 - 10 days). Many countries are also
eligible for UPS Express Saver (1-7 days)
Shipment times for international items are estimates
and do not include time in customs. International items
are first delivered to customs house for inspection.
When they determine the item meets their standards they
will release it, and ship to your shipping address via
your country's postal carrier. If you do not receive
it within a reasonable amount of time, you should contact
your local customs office, as you may have to pick up
your item.
If a significant amount of time has passed and customs
does not have your package, get
in touch with us an we will open an investigation.
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- Return / Exchange policy
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Platinum Records offers a 100% satisfaction guarantee.
If you are not completely satisfied with your item(s),
Call us at 503.222.9166 within 14 days
of purchase to qualify for a Return Authorization #.
No returns or exchanges on Software or Products with
included Software, CD or DVD duplicators, clothing,
lamps, bulbs, opened effects juice, gels, videos/DVD's,
cartridges, styluses, carpet, LPs, CDs, bulk-cable,
slipmats, microphones, headphones or any other expendable
supplies, special orders, blowouts or discontinued items.
No refunds on bubble, haze or fog machines or lighting.
They may not be exchanged for same or greater value
of the same type of item. THERE IS NO CREDIT
FOR SHIPPING AND HANDLING FEES! ALL SPECIAL
ORDERS AND DROPSHIPS ARE NON-REFUNDABLE!! All approved
returns must be in new condition with all original boxes,
accessories and packaging, or they will be subject to
a minimum 25% restocking fee. Any shipped order that
is canceled will be charged a 25% restocking fee. Any
returns unclaimed for over 30 days will be discarded.
Gear that has been rack mounted, damaged gear due to
misuse and any product that looks used and cannot be
re-sold as new, will be REFUSED. All returns will be
processed within 72 hours of receipt. FOR INTERNATIONAL
CUSTOMERS: ALL SALES FINAL. NO RETURNS NO REFUNDS.
- Exclusions and Exceptions:
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ALL BRAND NEW ITEMS are 100% guaranteed to be free
of defects by the manufacturer. If packages is damaged
from shipping, you must call UPS (1-800-PICK-UPS) or
USPS within 2 days to file a damage
claim. When UPS and Platinum Records finishes the claim
you will receive a FULL REFUND or EXCHANGE for the item(s)
plus the shipping costs minus handling fees.
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